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SERVICES

The work behind a reliable outcome.

We assess the current state, build the operating path, and support it with named owners and measurable checks.

01 Source02 Boundary03 Human decision04 Evidence

GOVERNED AI

GOVERNED AI BRIEFING

One hour to choose the first governed AI question.

AI governance decisions are scattered across security, legal and the business, and the first technical engagement starts with three different expectations. In one hour we review the concern you bring and walk through the Microsoft options at a high level. You leave with one named decision owner and one scoped question for the first pilot. No access to your systems, no software, no fee.

Mechanism: In the hour we review the concern, discuss the Microsoft governance options at a high level and choose a single follow-up question.

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SHADOW AI

Find the AI your people already use. Then decide, app by app.

Someone on your team pasted client work into an AI tool nobody approved, and you cannot name the tool. We read what your managed devices already know and get security, legal and the business to sign one app list. Then we test a scoped block in your change window, before anyone is surprised.

Mechanism: Collect the Cloud Discovery data and check which devices and people it actually covers.

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COPILOT READINESS AND GOVERNANCE

Know what Copilot will find before your people do.

Microsoft 365 Copilot answers from what each person can already open, including the folders that were shared too widely years ago. We test the sharing and the labels first, scope a pilot group, and put the cleanup where the pilot proves it is needed.

Mechanism: Separate what was tested from what was assumed on one page.

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AGENT 365 GOVERNANCE

Every agent with an owner, an identity and a gate.

Agents are arriving in your Microsoft 365 (your tenant) from Copilot Studio, Microsoft Foundry and vendors you did not choose. We inventory them in Microsoft Agent 365, give each one an owner and a permission row, and route consequential actions through a person.

Mechanism: Set the permission row: may see, may draft, may do with approval, may do alone.

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AI SECURITY AND GOVERNANCE

Know which agent can act, on whose authority.

Agents are arriving from Copilot Studio, Microsoft Foundry and vendors you did not pick, and your name is on what they do. We inventory them, map each one's identity and data reach, and put an approval and evidence path around every consequential action.

Mechanism: Test the proposed action against policy and the caller's access.

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AI IMPLEMENTATION

Take one useful workflow from trial to controlled operation.

If the daily brief is wrong, the superintendent finds out on site and you find out from the owner. We take one useful workflow from trial to controlled operation with a baseline, a human approval point and failure recovery agreed before anything widens.

Mechanism: Define data access and an evaluation set using approved samples.

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MANAGED AND ENGINEERING

MANAGED SECURITY

Turn Microsoft security signals into an owned response.

Show me the test, not the slide that says it was tested. Managed security here means Microsoft Defender and Microsoft Sentinel evidence leading to a triage decision. Containment happens under an authority you wrote down, and the evidence is filed the way your examiner expects.

Mechanism: Correlate evidence in Microsoft Defender XDR and Microsoft Sentinel.

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PRIVATE AI

Choose the AI boundary before choosing hardware.

You do not need to understand how the model works. You need to know what it can see, where it runs and who decided that. Managed Private AI chooses the boundary on the data rules before anyone chooses hardware, then runs a governed pilot inside it.

Mechanism: Compare tenant-private and local processing boundaries.

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MANAGED AI AND AGENT OPERATIONS

Someone has to run the agents after the pilot.

A pilot proves a workflow. Operations keep it inside its boundary month after month, when the people who built it have moved on. We run the agent estate on Microsoft Agent 365: inventory, access reviews, cost limits, incident handling and a monthly evidence pack your auditor can read.

Mechanism: Watch access, cost and drift against the agreed limits.

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FORWARD-DEPLOYED AI ENGINEERING

An AI engineer inside your Microsoft 365, owning the outcome.

Every proposal you see is phase one with a fixed price and phase two with a question mark. This one is a fixed sprint. A senior Simplicity IT engineer works inside your Microsoft environment with your team and takes one approved workflow from discovery to a working handover. The next phase is a decision you make after reading the first.

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AZURE MODERNIZATION

Find avoidable spend without weakening service.

You froze IT spending and the bill went up anyway. We read the Azure and Copilot lines before any commitment and give every line item an owner and an explanation. Each proposed change is shown with its saving and its service risk side by side.

Mechanism: Inspect utilization and resilience constraints.

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M&A IT INTEGRATION

Same playbook, every add-on.

Every vendor sells the deal team speed. The deal team needs proof: a Day 1 readiness record, a 100-day plan and a go or no-go in writing before anything connects, including the acquired company's agents, Copilot and shadow AI.

Mechanism: A Day 1 readiness record that separates tested from assumed.

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WAYS TO START

Seventeen fixed engagements, on one page.

The free hour, three pilots, six assessments, six programs and implementations, two managed services. Each has its length, its storefront and one line, and a page behind it with the weeks and the deliverables.

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THE WORK

What does Simplicity IT actually do for a client?

It assesses the current state read-only, builds the operating path inside your Microsoft environment, and supports it with named owners and measurable checks.

Three motions, one firm: governed AI (Copilot, Agent 365, Cowork, Copilot Studio, Foundry, Governed Workflows), managed AI and agent operations (including AI FinOps and private AI), and managed security on Defender, Sentinel, Entra and Purview.

THE MICROSOFT INSIGHT

Why is agent governance part of a managed service now?

Because Microsoft Agent 365 governs agents through the admin center, Entra, Defender and Purview, which is the same surface a managed security service already operates.

Microsoft Agent 365 is the control plane that observes, governs and secures agents built on Microsoft platforms or acquired from third parties, through the Microsoft 365 admin center, Microsoft Entra, Microsoft Purview and Microsoft Defender. (Microsoft Learn, checked Oct 31, 2026)

Fold the agents into the service and the monthly review covers them beside users and devices. Leave them out and the agents are reviewed when one of them makes the news.

THE METHOD

How is a service different from a project here?

A project ends in a handover; a service keeps the handover true month after month, with the same permission rows, the same authority matrix and a monthly evidence pack.

  1. Take over the inventory, the rows and the runbook from the project handover.
  2. Watch access, cost and drift against the agreed limits.
  3. Act under the authority you set in writing, and escalate what it does not cover.
  4. Hand you a monthly evidence pack and the decisions that need you.

THE OWNERS

Who is accountable on the Simplicity IT side?

A named delivery lead on every engagement, and a named approver on the firm's side for every consequential action, both written into the scope.

Internal users of the firm sign in with Microsoft Entra, never with a local account, and every agent the service runs carries its own identity and owner.

Two named people and the question "who decided that" has an answer. A shared mailbox and it has an investigation.

THE FIRST RUNG

How does a service start?

After an assessment and a pilot have produced the inventory and the rows, with the authority matrix signed before the first month.

Managed AI and Agent Operations and Managed Security each have their own page with their first rung, their insight and their limits.

AFTER TWO WEEKS

What will be working after two weeks?

  1. The inventory, the permission rows and the runbook from the pilot are in the service's hands.
  2. The authority matrix and the escalation policy are drafted in your words and waiting for signature.
  3. The evidence format your examiner or board expects is agreed.
  4. You hold the service scope and its quote as a written decision.

The work is delivered remotely inside your own Microsoft tenant, wherever your business is, and on site only when the work needs it.

HONEST ABOUT LIMITS

What this does not do yet

It does not keep every agent's memory within reach of your controls. Copilot Studio agents with their own account, a Frontier preview, keep a shared memory that users cannot opt out of and admins cannot switch off separately from agent accounts; memories are deleted after 28 days without interaction. (Microsoft Learn, checked Oct 31, 2026, preview) Agents with their own account are a Frontier preview, and the service records where blocking does not delete memory so the row can account for it.

It does not start before the pilot has produced the inventory and the rows: a service that inherits assumptions keeps them.

It does not act outside the authority you granted.

THE ONE THING TO REMEMBER

Assess read-only, build the operating path in your tenant, support it with named owners and measurable checks.

Said another way: the service keeps the handover true.

Said a third way: two named people, one authority matrix, one monthly evidence pack.

SHOW YOUR WORK

See the control path on a fictional bank.

Governed in 90 Seconds

A risky AI use alert gets an owner

The sample response names who reviews and who may act.

Coming

See every demonstration

DIRECT ANSWERS

Questions before you decide.

What services are offered?

Governed AI delivery (Copilot readiness, Agent 365 governance, AI implementation, forward-deployed engineering), managed AI and agent operations including AI FinOps and private AI, and managed security under agreed authority.

Can we start with a service and skip the assessment?

No. The service inherits the inventory and the permission rows from a read-only assessment and a pilot, so it never starts on assumptions.

Who do we deal with?

A named delivery lead for the engagement, and your named approver for every consequential action, both written into the scope.

Where is the work done?

Inside your Microsoft tenant, remote by default and on site when the work needs it. Nothing of yours moves to a platform Simplicity IT owns.

How is a service priced?

Quoted after a scoping call, once the assessment and pilot have defined the scope. No price is published.

NEXT STEP

Start with a boundary you can explain.

Choose a focused check, or speak with the team about the workflow you need to improve.