CONTACT
Tell us the one thing you want fixed.
You want a person who knows the Microsoft estate, not a ticket queue. Send the short form, pick a time on the calendar, or email. An engineer reads every message and replies within one business day, by the channel you choose. Leave out passwords and customer records; nothing you send here is needed to start.
SEND A MESSAGE
What is the one thing you want fixed?
Two ways that reach an engineer today, and the phone number beside them. Say what you want fixed and which systems are involved; leave out passwords and customer records.
Or call 212-419-1146 during New York business hours.
WHAT HAPPENS NEXT
What happens after you send the form?
An engineer reads it the same business day, replies by the channel you chose, and names the next step: a scoping call, a free check, or a plain answer if that is all you needed.
- Your message is recorded in our customer system under your name and company, nowhere else.
- The engineer who covers your service reads it and writes back, usually with one or two questions.
- If a call would help, you get a link to pick a time; nobody books you without asking.
- If the honest answer is that we are not the right firm for it, we say so and point you somewhere useful.
THE MICROSOFT INSIGHT
Who answers, and why does that matter?
Engineers at a Microsoft Solutions Partner for Data & AI, Digital & App Innovation and Infrastructure, designations Microsoft measures from performance, skilling and customer success and renews each year.
A Microsoft Solutions Partner designation is earned per solution area (Data & AI, Infrastructure and Digital & App Innovation on Azure, plus Business Applications, Modern Work and Security) when the partner capability score reaches at least 70 of 100 with points in every metric for performance (net customer adds), skilling (certifications) and customer success (usage growth and deployments), measured from Partner Center data and renewed each year. (Microsoft Learn, checked Nov 5, 2026)
Ask a partner that holds the designation and the answer comes with the evidence behind it. Ask a reseller and the answer is whatever the catalog says this month.
YOUR DATA
What happens to what you type?
It is used to reply to you and recorded as a contact request. Marketing email needs your separate tick, and nothing you type is shared with anyone outside the firm.
Leave out passwords, access keys and customer records. If the next step needs any of those, it is scoped in writing first and never arrives through a web form.
ALREADY A CLIENT
What if you are a client with an incident right now?
Use the support channel named in your agreement. This form is read within one business day, so it is the wrong door for an outage or a security incident.
Managed clients have a direct line and a response time written into the agreement. The public form is for new conversations, and treating it as a help desk would slow the people who need the fast path.
THE MONEY
Does sending the form commit you to anything?
No. Nothing is quoted by email, and nothing on this site carries a price. Every engagement is scoped on a call and quoted in writing after it, with assessment separate from implementation.
WHERE WE ARE
Where is the firm, and does distance matter?
New York City, serving clients across the United States and abroad. The work runs remotely inside your own Microsoft tenant, and on site only when the work needs it.
AFTER TWO WEEKS
What will be working after two weeks?
- You have a reply from a named engineer, by the channel you chose, with the next step written down.
- If you picked a time, the Teams invitation is on your calendar and the engineer has read your message before the call.
- Nothing in your Microsoft 365 (your tenant) has changed and nobody at Simplicity IT has access to it.
- If there was nothing to do, you know that too, and you were not added to a mailing list.
HONEST ABOUT LIMITS
What this does not do yet
It does not replace discovery, and a reply is never a promise about your tenant. Microsoft 365 Copilot returns only content the signed-in user already has at least view permission to see, so anything shared too widely is findable from day one. (Microsoft Learn, checked Oct 31, 2026) What we can say from a message is what we have seen work elsewhere; what Copilot can reach in your tenant, and what else is true there, takes read-only discovery, scoped in writing after the first call.
It is not a support line: an incident on a managed agreement goes to the channel the agreement names.
It does not produce a quote: the price follows the scope, and the scope follows a call.
THE ONE THING TO REMEMBER
One message, one engineer, one written next step, and no commitment until you make one.
Said another way: you write, a person answers, and you decide what happens next.
Said a third way: if a call is the wrong next step, we will say so in the reply.
DIRECT ANSWERS
Questions before you decide.
How fast will someone reply?
Within one business day, by email or phone as you chose on the form. Booking a scoping call is faster: the calendar confirms the time at once and the engineer reads your message before the call.
Will I be called by a salesperson?
No. The reply comes from an engineer, and nobody calls unless you chose phone as your preferred contact or booked a call. There is no sales team to hand you to.
What should I put in the message?
The one thing you want fixed, in your words, and which systems are involved. Leave out passwords, access keys and customer records; if the next step needs any of those, it is scoped in writing first.
Can I just email instead?
Yes. The address and phone number are on this page and reach the same engineers. The form only saves you a round of questions, because it asks for your company, role and service up front.
NEXT STEP
Start with a boundary you can explain.
Choose a focused check, or speak with the team about the workflow you need to improve.